The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. St James Motor Company is the trading name of Gilco Limited, 4 Muria Industrial Estate, William Street, Southampton, SO14 5HQ, authorised and regulated by the Financial Conduct Authority (our registration number is 687455) as a credit broker and is included on the Financial Services Register https://register.fca.org.uk
Your Finance Options
As an FCA-regulated credit broker we can introduce you to a selected group of lenders (a list is available on request) who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
We do not charge fees for our Consumer Credit services. We may receive a commission as a result of finance arranged should you decide to enter into an agreement with the finance provider. Details are available on request.
We have taken steps to ensure that if, while advising you, we make a recommendation; such recommendation will be suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we may seek such information about your personal circumstances and objectives as might be relevant to enable us to identify your requirements. It is important that you provide us with accurate and relevant information. We will use your information to obtain quotes from funders to process finance applications through them and we and/or they may also conduct a search of your record held with one or more of the credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services finance or employment.
We always aim to provide a first-class service, however if you have any cause for complaint any enquiry can be raised by contacting us using tour contact details on our website. Should you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
As an organisation we are committed to treating our customers fairly, before, during and after a sale.
Before the sale you can expect:
To have any significant and unusual exclusions or exceptions relating to the finance agreement brought to your attention
A clear statement of price, including where applicable a breakdown of any interest charges
Details of your cancellation rights and our complaints procedure
Copies of your finance agreement documentation or information as to when these documents will be dispatched
After the sale you can expect:
Not to encounter any barriers to cancelling your finance agreement within regulatory agreed timeframes
To have any complaint dealt with in a timely and professional manner
If at any time you feel you have not been treated fairly by any member of our staff, please contact us by writing to St James Motor Company, 4 Muria Industrial Estate, William Street, Southampton, SO14 5HQ.
Confidentiality and Data Protection
Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering, and renewing finance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. For full details of where your information will be sent and the purpose of such data transfer, please ask us.
Company No. 1553659 | FCA No. 687455 | VAT No. 330 127704